Contact Us - Straus Family Creamery

Straus Family Creamery

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Consumer Support

Are you a consumer with a product concern, praise, or question? If so, please fill out the form below.

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PRODUCT INFORMATION

Entering the product information below helps us investigate your concern.

The Sell By/Best By Date, Time Stamp, and YBT/MT Batch # are printed on the side of our milk caps, the side of our yogurt and sour cream containers below the lid, and on the bottom of our ice cream and butter cartons.

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FAQS

Do your products contain GMOs?

GMO’s (genetically modified organisms) are prohibited from use in all USDA certified organic products. All of Straus Family Creamery’s products are USDA certified organic, meaning that all the dairy farms that we source milk from are certified organic and the farms feed their cows 100% certified organic feed. Straus Family Creamery takes an extra step to ensure that GMO’s do not enter our supply chain by collecting samples of every cow feed from all the dairy farms in our network four times per year to test them for GMO’s.

Are your Products pasteurized?

Yes, Straus Family Creamery’s organic milk is crafted with a high temperature short time (HTST) pasteurization method to the Grade A Pasteurized Milk Ordinance of at least 161°F for 15 seconds. This method preserves the authentic flavor and nutrition while eliminating harmful bacteria. Most milks are ultra-pasteurized to increase shelf life, which involves “cooking” the milk at a high temperature (at or above 280°F for at least two seconds); this can create “off” notes in the milk’s flavor. To preserve the integrity of our pasture-raised milk, Straus does not use this method.

Where can I buy your products?

Straus Family Creamery products are predominately sold in stores west of the Rocky Mountains, but our products are sold in a handful of stores in the South, Midwest, and East. Please use the Store Locator on the top right side of the home page and the bottom pages of the website.

Do you have a bottle deposit?

From day one in 1994, we have bottled our milk in reusable glass that requires a refundable deposit. The deposit is $3.00 on all milk and cream products bottled in glass. The deposit is refunded when the rinsed bottle is returned to a store that sells Straus Organic Milk and Cream. Our customers return and reuse more than 2.75 million bottles annually, helping contribute to a circular economy and zero-waste future.

Milk & Cream

Greek Yogurt

european style yogurt

Super Premium Ice Cream

kefir

sour cream

european style Butter

Based on what you need, we are here to support you:

Consumer Support

PRODUCT INFORMATION

FAQS